Tech Common Issues With Netgear Nighthawk App and Their Relevant...

Common Issues With Netgear Nighthawk App and Their Relevant Fixes


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home network, customize the router’s settings, and a lot more. However, various users complain that they experience dozens of technical issues while using the app. As a response to their complaints, we have come up with this post that provides you the ultimate solutions to common Netgear Nighthawk app issues. Let’s get started.

Fix: Netgear Nighthawk App Issues

  1. Can’t Download the Nighthawk App

In case you want to set up your Netgear WiFi router or extender using the Nighthawk app, you need to download and install the app on your smartphone. While downloading the app, make sure that you are connected to a high-speed internet connection.

Your router will not connect to the internet until you set up the Netgear Nighthawk app. On the off chance if you are connected to your router’s wireless network, you don’t have internet access and unable to download the app.

Therefore, keep in mind to connect your mobile device to a reliable WiFi network to download the app.

  1. The App Can’t Detect My Nighthawk Device

While using the app, there are chances that the app might not be able to detect your Nighthawk router and stop you from accessing the Netgear WiFi router setup page. This issue comes into view due to various reasons such as your router is set to AP mode or your smartphone is connected to multiple networks simultaneously. To fix the issue, try the following:

  • Be sure that your device is connected to a high-speed internet connection.

  • Ensure that your Nighthawk router is not set in AP mode.

  • In case you are using a mobile device such as an iOS or Android device, check if the LTE connection is disabled prior to connecting to the router.

  1. Getting Internet Not Connected Error While Installing the Router

Most of the users continuously see ‘Internet not connected’ error during the Netgear Nighthawk setup using the app. As a result, they end up with the partial Netgear Nighthawk WiFi router setup. If you are also seeing the same error, here are the troubleshooting tips to follow:

  • Check if your Netgear WiFi router is properly turned on.

  • Make sure that you are using the latest version of the Nighthawk app on your device.

  • Power cycle your WiFi network. Maybe your networking hardware needs to restart to set up a connection with your ISP.

  • Once done with the power cycle, try to reinstall your Netgear router using the Nighthawk app.

  1. Unable to Activate Netgear Armor

Getting the ‘Device offline’ error while activating Netgear Armor using the Nighthawk app? If so, turning the remote management off and on can fix the issue. Here’s how to do so:

  • Open the Nighthawk app.

  • The dashboard displays.

  • Tap on the Remote Management option.

  • To enable the remote access, toggle the slider next to Remote Management to the right side.

  • On the other hand, toggle the Remote Management switch to the left side to disable the remote access.

  • Now, walk through the on-screen steps to activate Netgear Armor for your WiFi router.

  1. Some Nighthawk App Features Not Available for My Router

The Netgear Nighthawk app shows particular features and tiles depending on the product you own. In the event that a feature or tile is not showing up, it means that your Netgear device doesn’t support that feature.

Owing to software and hardware limitations, not all routers are able to support all features. In case your router doesn’t currently support a feature, it might support that feature in the future.

In the case of Netgear Nighthawk mesh extenders, you can use the Nighthawk mobile app to set up your extender. However, to change the settings of the existing WiFi network, you need to access the Netgear wireless extender setup  wizard.


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